Qatar Tourism Educates Hotel Employees with New Hospitality Program

Qatar Tourism has inaugurated a new training program called ‘The Art of Front Office Hospitality‘ to enhance the service culture of hotel guest service in Qatar.’The Art of Front Desk Hospitality’ was introduced on July 9, 2025, as part of its Service Excellence Academy.This in-person training initiative enhances the way self-service hotel staff interact with their guests in the hotel category of 4 stars and below.The training raised awareness of expectations during interaction, guest engagement, and daily operations of the hotel.The first cohort of 84 hotel employees successfully finished the training and received an Awareness Certification of Completion.Overall the initiative will see professionally trained 400 staff members commence to be trained in the upcoming months.The training covers topics such as:

• Guest relations skill set
•  Cultural awareness
• Daily operational procedure

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The initiative aligns with Qatar Tourism’s Service Excellence Strategy and is the catalyst aligned to Qatar National Vision 2030.The objective of this training package is to develop benchmarking professional skill standards for the hospitality and recreation service delivery sector in Qatar, to set benchmarks in service professionalism in the travel visitor sector.Qatar is investing into its entire workforce so that every visitor experiences a world class visitor experience as it establishes itself as a global world class visitor/ tourism destination.